Amazon Prime Can't Turn Off Subtitles

Amazon Prime subtitles that won’t switch off often come from the player CC menu or a device captions setting that needs a quick reset.

You hit play, the dialogue starts, and the text sticks to the screen like it owns the place. You turn captions off, back out, try again, and they pop right back on. If you’re stuck in that loop, you’re not alone.

Prime Video captions can be controlled in two places. One is inside the Prime Video player. The other is at the device level, where system-wide caption settings live. When the device setting says captions stay on, the app can look like it’s ignoring you.

If you want a fast win, start in the video player while a title is playing. If subtitles still return on the next video, jump to your device caption settings and switch them off there. You’ll find clear steps below for TVs, streaming sticks, phones, and tablets.

Why Subtitles Stay On In Prime Video

Before you start tapping every menu you can find, it helps to know what you’re trying to change. Subtitles and closed captions are not always the same thing.

Subtitles translate speech. Closed captions may also show sound cues like music or door slams. Some devices label both as captions. Prime Video may label them as subtitles, captions, or CC, depending on the app version and the platform.

Player setting persists — You turned captions on in the playback menu earlier, and the app saved that choice for the profile.
Device captions override — Your TV, stick, phone, or tablet has captions enabled at the system level, so apps inherit it.
Multiple profiles differ — A kid profile, guest profile, or another user profile can carry a different captions preference.
Forced subtitle segments — Some scenes use translated text that stays on for a few lines, even when captions are off.
App glitch after updates — A cached setting can get stuck, so the toggle looks off but the video still shows text.

When you test a fix, use one title you can replay fast. Pick a scene with normal dialogue, not a foreign-language segment. That makes it clear when the setting actually changed.

Amazon Prime Can’t Turn Off Subtitles On TV Devices

If subtitles keep coming back on your TV, treat it as a two-step job. First switch captions off inside the video player. Then check the device caption settings, since TVs and sticks can override apps.

Turn Captions Off Inside The Prime Video Player

Start playback — Open any title and let it play so the on-screen controls appear.
Open the subtitles menu — Press Up, Down, or OK on your remote until you see the subtitles, captions, or CC icon.
Select Off — Choose Off, None, or Disabled, then exit the menu and keep the video running for a few seconds.
Replay the same scene — Scrub back 10-20 seconds and confirm the text is gone.

Fire TV And Fire Stick

Fire TV devices can force captions across apps. If the player toggle didn’t stick, check the Fire TV caption setting next.

Open Fire TV Settings — From the Fire TV home screen, go to Settings.
Go to Accessibility — Find Accessibility, then select Closed Caption.
Switch Closed Caption off — Turn it off, then return to Prime Video and test playback again.
Restart the device — Power cycle or use Restart in the menu so the change applies cleanly.

Roku

Roku has its own captions mode and it can override individual app settings.

Check Roku captions mode — From the Roku home screen, open Settings, then Accessibility, then Captions Mode.
Set Captions Mode to Off — Save the change and return to Prime Video.
Confirm during playback — While a video plays, press the Star button and verify captions are off there too.

Apple TV

Apple TV can enable subtitles through its system caption setting, plus the player can keep a per-title choice.

Open Apple TV Settings — Go to Settings on the Apple TV home screen.
Open Accessibility — Select Accessibility, then Subtitles and Captioning.
Turn Closed Captions off — Switch it off, then reopen Prime Video and test playback.
Check the player menu — During playback, open the subtitles menu and select Off again.

Smart TVs And Game Consoles

Smart TV menus differ, but most place captions under Accessibility, Audio, or General settings. Consoles also have caption settings that apply to streaming apps.

Search for captions in settings — Use your TV’s settings search box if it has one, then switch captions off.
Disable system subtitles — Look for Closed Captions, Subtitles, or CC and set them to Off.
Reboot after changes — Restart the TV or console, then test Prime Video again.

Turn Off Subtitles On Phones And Tablets

On mobile, the Prime Video app can follow your device’s caption preference. That’s why subtitles can look “stuck” even when the in-app toggle says off.

iPhone And iPad

Turn captions off in the player — While a video plays, tap the screen, open the subtitles or speech bubble icon, then pick Off.
Check iOS caption settings — Open Settings, go to Accessibility, then Subtitles and Captioning, and switch Closed Captions plus SDH off.
Close and reopen Prime Video — Swipe the app away, reopen it, and test the same scene.

Android Phones And Tablets

Disable captions in the player — Tap the screen during playback, open the subtitles or CC menu, and select Off.
Check Android caption preferences — Open Settings, go to Accessibility, then Caption preferences, and turn captions off.
Clear Prime Video cache — In Settings, open Apps, select Prime Video, then Storage, then clear cache.
Restart the phone — A restart helps the system caption setting reapply to apps.

If captions switch off on Wi-Fi but return on mobile data, the app may be swapping streams with different subtitle tracks. In that case, try another title to confirm the setting is not locked to a single video.

Reset Prime Video Settings When Subtitles Keep Returning

Once the player and device settings are off, the next suspect is a stuck preference inside the app. This is where a clean reset helps.

Sign Out And Back In

Open Prime Video settings — In the app, open Settings from the menu or profile area.
Sign out — Sign out of the account, close the app, then open it again.
Sign in and retest — Sign back in, play the same scene, and set subtitles to Off again.

Switch Profiles And Recheck The Toggle

Profiles can save subtitle choices. If someone else enabled captions on a shared TV, your profile may be fine while theirs is not.

Change to the profile you use — Pick your profile on the Prime Video profile screen.
Disable subtitles again — Open playback controls and set subtitles to Off.
Test a second profile — Switch profiles, check the same menu, and turn captions off there too.

Reinstall The App When The Toggle Lies

If the captions icon shows Off yet the text stays, the local app data may be corrupted. A reinstall wipes that local state.

Remove the app — Uninstall Prime Video from the device.
Restart the device — Reboot so cached data clears out.
Install Prime Video again — Reinstall, sign in, and test playback before changing other settings.

Clear Cached Data On Android

Android lets you clear app cache without removing the app. That can shake loose a captions setting that keeps reappearing.

Open device settings — Go to Settings, open Apps, pick Prime Video, then open Storage.
Clear cache — Tap Clear cache, reopen Prime Video, and test the same scene again.
Stop background playback — Force stop the app, relaunch it, and recheck the subtitles menu on a second title.

On iPhone and iPad, iOS has no Prime Video cache button. Remove the app, reinstall, then retest.

If you’re searching this because amazon prime can’t turn off subtitles after an app update, a reinstall is often the cleanest fix once device captions are already off.

When Subtitles Are Forced By The Video

Sometimes you did everything right and you still see text. That can happen when the subtitles are not a toggleable track.

Some movies and shows include burned-in translations for short foreign-language lines. Those are part of the video image, not a selectable caption track. You’ll also see this with stylized on-screen text that the director intended everyone to read.

What You See	What It Means	What To Try
Only a few lines show up	Translated dialogue baked into the scene	Keep captions off and let the scene pass
Sound cues like [music] appear	Closed captions are enabled somewhere	Check device captions, then the player menu
Subtitles stay on across every title	System captions override the app	Turn captions off in device Accessibility settings
Subtitles appear only on one show	That title has a saved subtitle track	Open the subtitles menu and pick Off again

A quick tell is the icon. If you can open the subtitles menu and it still lists tracks, the text is a selectable caption track. If there’s no menu option while the text shows, it’s likely baked into the video.

Subtitles Fix Checklist For Prime Video

Use this checklist when you want one straight path, with no guesswork and no repeated loops. Run it in order, stop when the subtitles stay off across two titles. If you share the device, repeat steps one and two for each profile, then test again once.

Turn subtitles off during playback — Open the CC or subtitles icon in Prime Video and pick Off, then replay the same scene to confirm.
Disable device captions — Switch captions off in your TV, stick, phone, or tablet Accessibility settings, then restart the device.
Test a second title — Play another show or movie to confirm the setting is not tied to one stream.
Check profiles — Switch to each profile on the device and set subtitles to Off in the player for each one.
Sign out and back in — Log out of Prime Video, close the app, log back in, and retest.
Clear cache or reinstall — Clear cache on Android or reinstall the app on any platform, then test before changing more settings.
Watch for forced translations — If text appears only for a short foreign-language line, it can be baked into the scene and won’t toggle.

If you’re still stuck after the list, write down the device model, the app version, and one title where the issue happens. Then check Amazon’s Prime Video help pages for that platform. A platform-specific help article can confirm the menu path when an update moves buttons around.

One last note for searchers. If amazon prime can’t turn off subtitles on one device but works on another, it points to a device caption setting or a single stuck app install. Fix that layer and your account settings can stay the same.