Amazon Prime Subtitles Not Turning Off

Prime Video subtitles that won’t turn off usually mean system captions are on; set CC to Off in playback, then disable device captions.

Subtitles that won’t quit can wreck a scene. You switch them off, hit play, and they pop right back up. two settings are tugging in different directions: the Prime Video player setting and your device’s system captions.

Why Prime Video subtitles keep switching back on

Prime Video subtitles can be controlled in more than one place. When two places disagree, the app often follows the system setting. That’s why subtitles may return even after you turned them off during playback.

Player subtitles vs device captions

The Prime Video player has a subtitle menu for the title you’re watching right now. Your TV, streaming stick, phone, or console may have a broader captions setting that applies to many apps. If device captions are switched on, Prime Video may treat that as the default.

Profiles and sync quirks

Prime Video profiles can store viewing preferences. If you switch profiles, or hand off playback between devices, subtitles can feel inconsistent. A kids profile can behave differently too, based on parental controls and accessibility settings.

Forced subtitles and burned-in text

Some titles include short translation lines that show even when subtitles are off. They usually appear for a moment, then vanish. A smaller number of titles have text baked into the picture. If only one title shows text and nothing you change affects it, the subtitles may be part of the video.

A quick test that saves time

Before you change a bunch of menus, do a fast check. Start one title that shows subtitles, switch them off, back out, then start a different title. If the second title starts clean, the first one may have a forced track. If both titles show subtitles, a setting is being re-applied.

Test two different titles — Use one movie and one show so you’re not stuck in the same stream.
Switch profiles once — If one profile behaves and another doesn’t, work on the profile you use most.
Re-launch Prime Video — Exit the app and open it again to see if subtitles return on launch.

Amazon Prime Subtitles Not Turning Off on TV apps and sticks

Start with the four-step order below. It fixes the two layers that cause most subtitle loops. If you’re searching because amazon prime subtitles not turning off keeps happening, do these steps in order before you try anything more involved.

Open the subtitle menu — While a video is playing, bring up playback controls, then open Subtitles or CC.
Set subtitles to Off — Pick Off or None, then back out and confirm the text disappears.
Turn off device captions — Open your device Accessibility menu and switch captions off at the system level.
Restart the device — Power cycle the TV or streaming stick so the change applies.

Quick map of where to change captions

Device type	Where to turn off captions	Notes
Fire TV / Fire Stick	Settings → Accessibility → Closed Captions	System captions can override Prime Video.
Roku	Settings → Accessibility → Captions	Set Captions mode to Off.
Apple TV	Settings → Accessibility → Subtitles and Captioning	Turn Closed Captions + SDH off.
Smart TV apps	TV Settings → Accessibility → Captions	Menu names vary by brand.
Web browser	Prime Video player → Subtitles	Extensions can interfere.
iPhone / Android	Phone Settings → Accessibility → Captions	System captions can apply to apps.

Fix it on Fire TV and Fire Stick

Fire TV devices are a frequent trouble spot because Fire OS has a strong system captions switch. If that switch is on, Prime Video can re-enable subtitles at the start of playback.

Turn off captions in Fire OS

Open Fire TV Settings — From the Home screen, go to Settings.
Enter Accessibility — Pick Accessibility, then find Closed Captions.
Switch closed captions off — Toggle Closed Captions to Off.
Restart Fire TV — Restart so the change sticks.

Reset subtitles inside the Prime Video player

Start a test video — Pick a title you can run for a minute.
Open playback controls — Press Select to bring up the on-screen controls.
Choose Subtitles — Open the Subtitles or CC menu.
Pick Off or None — Close the menu and confirm text is gone.

Clear app data when the setting won’t stick

If subtitles return after a restart, the app may be holding a bad local preference. Clearing data forces Prime Video to rebuild its saved settings.

Open Manage Installed Applications — Settings → Applications → Manage Installed Applications.
Select Prime Video — Open Prime Video from the list.
Clear cache — Run Clear cache, then test playback.
Clear data — If needed, run Clear data and sign back in.

Fix it on Roku, Apple TV, smart TVs, and consoles

On most living-room devices, the loop is the same: Prime Video subtitles toggle off, then the device captions setting flips them back on after the next launch. Start at the device setting, then re-check the Prime Video player.

Roku steps

Open Roku Settings — From the Home screen, open Settings.
Open Accessibility — Select Accessibility, then Captions.
Set Captions mode to Off — Make sure it is not on “On always” or “On replay.”
Restart Roku — Settings → System → System restart.

Apple TV steps

Open Apple TV Settings — Go to Settings on the Apple TV Home screen.
Open Accessibility — Choose Accessibility.
Turn off captioning — Switch Closed Captions + SDH off.
Restart Apple TV — Restart from Settings, then test Prime Video.

Smart TV app steps

Open TV Settings — Use the TV remote to open the system menu.
Find captions — Look for Accessibility, Captions, or Closed Captioning.
Switch captions off — Save the change, then relaunch Prime Video.
Power cycle the TV — Unplug for 20 seconds, then plug back in.

PlayStation and Xbox steps

Open console accessibility — Find Accessibility in system Settings.
Turn closed captions off — Disable captions or subtitles at the system level.
Quit Prime Video fully — Close the app so it restarts fresh.
Test a fresh title — Start a different show and confirm text stays gone.

Fix it on iPhone, Android, and web browsers

Phones and browsers add one extra wrinkle: your OS can force captions, and your browser can add overlays through extensions. If amazon prime subtitles not turning off shows up on mobile or desktop, sync the app setting with the system setting first.

iPhone and iPad steps

Turn off iOS captions — Settings → Accessibility → Subtitles & Captioning, then switch Closed Captions + SDH off.
Force close Prime Video — Swipe the app away, then reopen it.
Set subtitles to Off in playback — Start a video and switch subtitles off inside the player.
Update the app — Install Prime Video updates from the App Store.

Android steps

Turn off Android captions — Settings → Accessibility → Caption preferences, then switch captions off.
Clear app cache — Settings → Apps → Prime Video → Storage → Clear cache.
Restart the phone — Restart so the setting applies cleanly.
Retest in Prime Video — Start a new title and confirm subtitles stay off.

Web browser steps

Toggle subtitles off in the player — Start playback, open Subtitles, then pick Off.
Try a private window — A private window runs with fewer add-ons and a fresh session.
Disable extensions — Turn off extensions for a quick test, then retry playback.
Switch browsers — Test in a second browser to rule out a browser-specific glitch.

Check audio and subtitle choices on the title

On some titles, subtitles switch on because the audio track changed, or because the player remembered a caption state from a previous session. It takes a minute to reset both.

Open Audio and Subtitles — While playing, open the menu that lists audio tracks and subtitle languages.
Set subtitles to Off again — Choose Off, close the menu, and watch for a few seconds.
Set audio to the main language — Pick the default audio track for the title, then confirm subtitles stay off.
Refresh the session — Reload the page or force close the app, then start the title again.

On a browser, check that system captions are off in your OS accessibility settings. That switch can override the player.

When subtitles are forced and what you can do

Sometimes the text you see isn’t a normal subtitle track. Prime Video can show full subtitles, closed captions (often marked CC), and forced subtitles for short translation moments.

Spot forced subtitles

Jump ahead — Skip forward a few minutes to see if the text disappears.
Test another title — If only one title shows text, it’s likely a forced track.
Check audio language — If audio is set to a non-default language, subtitles can switch on to match.

Check for burned-in subtitles

Burned-in subtitles are part of the picture. If the same text stays on every device and never changes style, it may be baked into the video.

Try another device — If the same title shows the same text everywhere, settings won’t remove it.
Report the title — Use Prime Video’s feedback option on the title page when it appears.

Keep subtitles off for good and know when to get help

Once you get subtitles off, a few habits keep them from sneaking back. Keep the device captions setting off, and only switch subtitles on inside the player when you want them.

Lock in a clean default

Use one profile — Pick the profile you watch on most, then set subtitles off there.
Close the app after changes — Exit playback and fully close Prime Video after turning subtitles off.
Stay current on updates — Update Prime Video and device firmware to reduce glitches.

Do this when the setting flips back after every episode

Sign out and sign back in — A fresh login can clear a stuck preference.
Remove and reinstall the app — Delete Prime Video, restart the device, then reinstall.
Check HDMI captions — Some cable boxes and receivers have caption overlays that look like app subtitles.

When to use Prime Video help

If you’ve turned off in-player subtitles and device captions, cleared cache, and reinstalled the app, you’ve handled the usual causes. Next, open Prime Video Help and use the in-app contact option.

One-page checklist you can save

Turn subtitles off in Prime Video — Open the player menu and set Subtitles or CC to Off.
Turn captions off on the device — Disable captions in Accessibility at the system level.
Restart the device — Reboot so settings apply cleanly.
Clear cache or data — Clear cache first; clear data only if needed, then sign in again.
Reinstall Prime Video — Remove the app, restart, reinstall, and test a fresh title.
Rule out forced text — Test another title to check for a forced or baked-in track.

If you’re still stuck, write down your device model, Prime Video app version, and one title where subtitles keep returning. That small note makes the help request easier to handle.