Among Us Not Working | Fix Crashes, Login, Match Errors

If you searched for among us not working, you’re usually dealing with a server region mismatch, a messy install, or a shaky connection. The game needs a working region, clean files, and stable internet at the same time.

This guide covers the fixes that solve most reports on PC, Android, and iPhone. Start with the fast checks, then move to deeper repairs only if you need them.

See What “Not Working” Means On Your Device

Different failures point to different fixes. A crash at launch is not the same as a lobby that never fills, and a login error is not the same as constant disconnects. Spend a minute naming the symptom and you’ll save a lot of guessing.

Use the table below to match what you see to the best first move. Then follow the section that fits your case.

Check Servers And Region Before You Change Anything

Among Us uses separate server regions, and your game code only works inside the same region. If your friend is on Europe and you’re on North America, the code will fail even when both of you typed it right.

Servers can also be busy or down for a short window, which looks like a broken game on your side. A region check keeps you from reinstalling for no reason.

1. Open The Region Menu — From the main screen, tap the globe icon and note your selected region.
2. Match The Host’s Region — Ask the host which region they’re using, then switch yours to the same one.
3. Retry Public Games — If the list is empty, swap regions once and check again.
4. Restart The App — Close the game fully, then relaunch after you change regions.

If you can’t join any region, treat it like a server outage or a connection block. Move to the next section and do the network checks in order.

Fixing Among Us Not Working On PC, Android, And iOS

Launch issues and black screens are usually local: a damaged file, a stuck cache, or a background app that clashes with the game. The fixes below are safe and reversible, and they cover the common failure points across platforms.

Do the steps in order. After each step, open the game and try one online match so you know what changed.

PC Fixes That Solve Crashes And Missing Files

PC installs can break after a patch, a disk cleanup tool, or a bad shutdown. Steam and Epic can often repair the install without a full reinstall.

1. Reboot Your PC — A reboot clears stuck processes and resets network drivers.
2. Verify Game Files — In Steam, open Properties, go to Local Files, then run “Verify integrity of game files.”
3. Turn Off Overlays — Disable overlays like Discord or GPU overlays, then try launching again.
4. Run As Admin — Right-click the game and run it as administrator to rule out permission blocks.

Android Fixes For Stuck Loading And Random Kicks

On Android, cache issues and battery controls cause many “loads forever” reports. Some phones also pause network access when the screen dims, which can boot you from a lobby.

1. Force Close The Game — Open App Info, tap Force stop, then reopen Among Us.
2. Clear Cache — In App Info, tap Storage, then clear cache. Leave “Clear data” for later.
3. Free Up Storage — Keep a few gigabytes open so updates and temp files can write cleanly.
4. Relax Battery Rules — Set battery mode to standard for the game, then test a match.

iPhone And iPad Fixes For Black Screen And Login Loops

On iOS, a fresh restart solves more problems than people expect, since it resets network, storage, and sign-in services in one go. If the game still sticks, clear out space and refresh your store connection.

1. Restart Your iPhone — Power off, wait ten seconds, then power on.
2. Update The App — Open the App Store, check updates, then install the newest Among Us build.
3. Check Date And Time — Set “Set Automatically” on, since bad time can break sign-in tokens.
4. Reinstall If Needed — Delete the app, restart again, then reinstall from the App Store.

Network Fixes That Stop Disconnects And Match Errors

If the game loads fine but won’t stay connected, treat it as a network path issue. The goal is to remove anything that changes your route mid-match, like a weak Wi-Fi signal, a VPN, or a strict firewall.

Start with the easy switches. If one step fixes it, stop there and keep that setup for your next few sessions.

1. Switch Networks — Try mobile data instead of Wi-Fi, or a different Wi-Fi network, to see if the issue follows your connection.
2. Restart Your Router — Unplug it for 30 seconds, plug back in, then wait for the lights to settle.
3. Pause VPN Or Proxy — Turn off VPN apps and system proxies, then rejoin a lobby.
4. Try A Wired Connection — On PC or console, Ethernet can stop packet loss from flaky Wi-Fi.

Firewall And Router Settings That Block Matches

Some networks block game traffic by category, and some routers have strict NAT settings that make lobbies hard to reach. You don’t need to become a network engineer to test this. You only need a yes or no answer about whether the network is the culprit.

Run the tests below, then decide if you need a router tweak or a different network when you play.

• Test On A Hotspot — Join one match using a phone hotspot. If it works, your main network is the blocker.
• Check Parental Filters — Disable network content filters for a test session, then switch them back on after.
• Allow The Game Through Firewall — On Windows, allow Among Us in firewall settings for both private and public networks.
• Try UPnP — If your router has UPnP, turn it on and reboot the router, then test matchmaking again.

Problems After An Update

Updates change files, servers, and crossplay rules at the same time. That’s why the game can work one day and fail right after a patch. Most post-update problems fall into three buckets: mismatched versions, stale local data, and store syncing delays.

Start by making sure everyone in your group is on the same build. If one person updated and another didn’t, private codes and public lists can act weird.

1. Update On Every Device — Check for updates on Steam, the App Store, Google Play, or your console store.
2. Restart After Updating — A restart helps the game load the new files cleanly.
3. Clear Cache After A Patch — On Android, clear cache again after a big update.
4. Verify Files On PC — Run the file verification step even if the install looks fine.

Fix “Could Not Authenticate” And Account Errors

Authentication errors can pop up when the account token on your device doesn’t match what the server expects. It can also happen when your device time is off by more than a little, since many sign-ins depend on timestamps.

• Sign Out And Back In — Log out of your Among Us account, restart the app, then sign in again.
• Set Time Automatically — Turn on automatic date and time, then reboot your device.
• Disable Ad Blockers — Some DNS filters block game calls. Turn them off for a test match.
• Try Another Region — If one region fails, switch to another and test authentication there.

Store, Cosmetics, And Crossplay Problems

Store errors feel scary when you paid for something. Most of the time it’s a sync delay between the platform store and the game. The goal is to refresh that handshake without losing your account.

Start with the low-risk steps. If you reinstall right away, you can add another variable and make it harder to tell what fixed it.

1. Reopen The Store Page — Close the store tab inside the game, then open it again after a few seconds.
2. Restore Purchases — Use the “Restore Purchases” option if your platform shows one.
3. Log Out Then Log In — A fresh login can pull your owned items back down.
4. Check You’re On The Same Account — Make sure you didn’t switch Apple ID, Google account, or Steam profile.

Crossplay And Party Issues Between Platforms

Crossplay is great when it works, then it turns messy when one platform is a version behind. If you can join public matches but not a friend’s code, version mismatch and region mismatch are the top suspects.

• Confirm Version Match — Everyone updates first, then restarts their device or launcher.
• Confirm Region Match — Everyone selects the same server region before entering the code.
• Use A Fresh Code — Have the host create a new lobby, then share the new code.
• Limit Mods — PC mods can break crossplay. Test with a clean install when joining mixed platforms.

Last Resort Repairs And When To Contact Innersloth

If you’ve tried the steps above and you still can’t play, do a clean reset so you know the install is not the problem. A clean reset means removing local files, reinstalling, and starting with default settings.

Before you wipe anything, take screenshots of the exact error message and note your platform, region, and version. That record makes it easier to get the fix later.

1. Back Up What You Can — If you play on PC, copy your local save folder before deleting files.
2. Remove Local Game Data — Delete the Among Us data folder on your device, then reinstall the game.
3. Reboot And Test Online First — Launch the game and try an online match before changing settings.
4. Gather Details For A Ticket — Include your platform, app version, region, and the text of the error.

If the issue still holds after a clean install on a known-good network, it’s time to use the Innersloth Help Center request form. Share your notes, attach screenshots, and mention any steps you already tried so you don’t get bounced between basic replies.

Once you’re back in a lobby, update the game on every device in your group before game night. That cuts most repeat breakages.

If you landed here because among us not working kept ruining your sessions, start again at the region check, then work down the list. Most people get a fix in the first few steps.

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