LG TV Subtitles Won’t Turn Off? | Quick Fix Steps

Few things break the mood like captions that keep popping up on screen. This guide gives you fast checks and deeper fixes so you can watch without text blocking the picture. Every step is safe, clear, and based on how LG labels menus across webOS versions.

LG TV Subtitles Not Turning Off: Fast Checks

Start with the quick wins. Work from system settings to apps, then to anything plugged into HDMI. You’ll solve most cases in minutes.

Scope	Path Or Action	What To Expect
System captions	Settings → All Settings → General → Accessibility → Closed Caption	Switch Off to stop TV-level captions on broadcast and some apps.
App captions	Open the app → play a title → Audio & Subtitles panel	Set Subtitles to Off inside Netflix, YouTube, and others.
Live TV	While tuned to a channel, press the remote’s CC button or open Accessibility	Turn CC Off for antenna or cable-in channels.
HDMI devices	Open the device menu (set-top box, console) → Captions	Disable CC on the source if the text comes from that device.
Media player	While a file plays, open subtitle track list	Choose Off or pick a different track when an MKV forces subs.

Turn Off Closed Captions In LG Accessibility

LG groups caption controls in Accessibility. Names vary a bit by year, yet the path stays close. Grab the remote, press the gear icon, then pick All Settings. Open General, choose Accessibility, then Closed Caption. Pick Off. Some models list Subtitles as a separate item; set that to Off as well. If the switch keeps flipping back, restart the TV: hold Power for five seconds to force a soft reboot, then repeat the steps.

Need a label refresher by webOS version? LG’s help pages show the same path across 2018 through 2024 sets, with minor wording changes. Link: Closed Caption on LG TV.

Disable Subtitles Inside Streaming Apps

Many apps keep their own subtitle switch that can override the TV menu. Open a video, pause, then open the Audio & Subtitles panel. Pick Off for Subtitles. In the Netflix app, the change usually sticks per profile and device. If you turned subs off in Netflix and they still show, back out, reload the app, or power-cycle the TV. You can also reinstall the app from the LG Content Store.

Find the official steps here: Netflix audio & subtitles and subtitles won’t turn off. For YouTube, open a video, then use the CC toggle in the player controls: YouTube captions on TV.

Check Inputs: Set-Top Boxes, Consoles, And Sticks

Text can come from the source. Cable boxes, satellite receivers, Roku, Fire TV, PlayStation, and Xbox all ship with their own caption menus. If subs only appear on one HDMI input, change that device’s setting. On game consoles, the caption switch often lives under Accessibility or Ease of Access. On Roku and Fire TV, look for Captions or Subtitles in Settings while a video plays.

Tip: when a set-top box feeds captions, the LG switch does nothing because the picture already contains text. You must turn captions off on the box.

Restart, Update, And Clear App Cache

Glitches stick until the TV clears memory. Hold Power on the remote for five seconds to restart webOS. Next, update the TV: Settings → All Settings → Support → Software Update → Check For Updates. Then update apps via the LG Content Store. If one app keeps forcing subs, delete and reinstall it. Sign back in, then test with a fresh play.

When Subtitles Return After Every Reboot

If captions bounce back, the TV may reload a profile setting from an app or an HDMI source. Sign out of the app that keeps turning subs on, restart, then sign in again. On some boxes, a Live TV channel can inject captions during startup. Switch inputs, turn off captions on that device, then go back to the LG home screen. Also check Quick Start+ in Settings → General → System; turning it off for one test can help the TV boot clean.

Caption Styles That Make Text Seem “Stuck”

Style choices can look like permanent text when a black box or large font overlays a letterbox bar. In Accessibility, open Closed Caption options and pick a smaller font, a transparent background, or Edge style set to None. If the text blends into picture bars, you may think subtitles are stuck when it’s just contrast settings.

Live TV And Antenna Channels

Over-the-air and cable-in channels broadcast CC tracks that the TV can decode. To turn them off while watching Live TV, press the CC button if your remote has one, or open Accessibility from the quick panel. Pick Off. Some broadcasters map CC1 through CC4; if Off fails, cycle through tracks until no text shows.

Local Files: USB, NAS, Or Plex

Movie files often bundle multiple subtitle tracks, plus external .srt files with the same name. While the video plays, open the subtitle list and choose Off. If the file keeps loading subs, rename or remove the .srt on your storage, then reload. On Plex, turn subs Off in the player, and also set a default in profile settings so new plays match your preference.

Common Causes And Fixes

Cause	Symptom	Fix
App override	Only one app shows text	Turn subs Off inside that app, then reload it.
HDMI source	Text appears on one input	Open the device menu and switch captions Off.
Stuck cache	Subs reappear after a change	Restart the TV, then repeat the setting.
Outdated app	Random subtitle resets	Update or reinstall the app.
Profile sync	Account restores subs	Sign out, restart, then sign in again.
Media track	MKV forces a track	Pick Off or remove the .srt file.
Remote CC key	Hotkey toggles by accident	Press CC to Off, then avoid long presses.

Step-By-Step: Full Reset Path If Nothing Works

1) Power And Cables

Unplug the TV for one minute. Hold the Power button on the set for ten seconds to discharge. Plug in, then start the TV. Reseat HDMI cables and try a different port to check for input-bound caption overlays.

2) Clear Quick Settings Panels

Open the quick panel, scroll to Accessibility, and check that Closed Caption reads Off. Toggle it On once, then Off again to force a state refresh.

3) Clean App State

Open the LG Content Store, update every app, then reboot. For a stubborn app, delete it, restart the TV, reinstall, and sign in fresh. Play a short clip, open the Audio & Subtitles panel, and choose Off.

4) Refresh webOS

Go to Settings → All Settings → Support → Software Update. Run Check For Updates. Install any package, then restart. New builds often fix caption toggles.

5) Reset Home Hub Items

Open Device Connector and remove any set-top box or stick you no longer use. Old entries can apply control commands at boot. Re-add only devices you still use.

6) Restore Defaults (Last Resort)

If the TV keeps forcing text on every source, back up Wi-Fi and app logins, then go to Settings → All Settings → General → System → Reset To Initial Settings. Run setup again, skip device auto-tuning, and test before you add apps.

When Audio Descriptions Or Voice Guides Are On

Some viewers mix up subtitles with audio descriptions or the voice that reads menus. Audio descriptions come from the broadcast or app. Voice Guide is a screen reader in Accessibility. To turn off Voice Guide, open Accessibility and switch Audio Guidance to Off. If a channel feeds an SAP track with narration, use the remote’s audio options to select the main track.

Prevent Subtitles From Turning Themselves Back On

• Use one caption preference per profile in each app.
• Keep webOS and apps current so settings stick.
• Turn off captions on every HDMI source you use.
• Avoid pressing the CC key by accident during volume or channel presses.
• When a file bundles forced subs, pick a clean track first, then start playback.

When To Contact LG Or Your Provider

If captions stick across all inputs after a reset, the TV may need a service look. Gather your model number, current webOS version, and a short clip that shows the issue. If the issue only shows on one channel or box, reach out to that provider. Many providers keep a dedicated CC switch in their menu that overrides the TV.

LG’s help pages list model-specific paths and terms that match menu labels on the remote and on-screen panels. Start here: LG closed caption guide.

Model Year Notes And Menu Names

webOS labels move a little by year, yet the route stays steady. On 2023–2025 sets, go General → Accessibility → Closed Caption or Subtitles. On 2018–2022 sets, wording is similar; the gear icon opens quick settings. Some remotes add a CC key near Mute; one press switches the state.

Regional models can show an extra layer under General called System or Support. If Quick Settings appears, use the three-dot icon, open All Settings, then Accessibility. When a set ships from a cable provider, a branded remote may map the CC function to the box, not the TV. In that case, the LG switch seems to change yet subtitles remain, which signals that you should change the setting on the box menu. Then test again after restart.