If amazon prime video cannot turn off subtitlesl, turn subtitles Off in the player, switch off device captions, then restart the app to clear the stuck setting.
Why Subtitles Keep Turning Back On
When subtitles won’t stay off, you’re dealing with layers. Prime Video has an in-player subtitle switch, your device can force captions across apps, and the Prime Video app can hold onto a last-used choice after an update or a crash.
The trick is figuring out which layer is speaking. Prime Video subtitles usually have a CC icon you can open during playback. Device captions sit in Accessibility settings and can override what you pick inside apps.
There’s one more curveball. Some titles include open captions or on-screen translations that are part of the picture. Those look like subtitles, but they aren’t toggleable.
- Check The Player First — If the CC menu shows Off but text stays, the text may be baked into the video.
- Check Device Captions Next — If every app starts showing captions, the device setting is likely on.
- Check The Remote Shortcut — If captions turn on after a single button press, a captions shortcut may be mapped on your remote.
If you share an account, profile mixing can also cause confusion. One person turns captions on, another opens a show and thinks the app “changed.” Separate profiles reduce that clash.
Fix Amazon Prime Video Cannot Turn Off Subtitlesl On Any Device
Start inside the Prime Video player. That is the fastest win, and it also tells you whether the text you’re seeing is even coming from Prime Video subtitles.
Web Player Steps
Open Prime Video in a desktop browser and start a title. Move your mouse so the controls appear, then find the CC or subtitles icon in the control row.
- Open The Subtitles Menu — Select the CC or subtitles icon while the video plays.
- Select Off — Choose Off, then close the menu and watch for the text to disappear.
- Confirm The Setting — Pause, press play, and make sure the subtitles menu still shows Off.
If Off won’t “stick” on the web player, your browser may be storing a broken setting. Try the fixes below, then return to the video and set subtitles to Off again.
- Reload The Page — Refresh the tab, restart the title, then repeat the Off selection.
- Try A Private Window — Open an incognito window and test the same title with a fresh session.
- Clear Site Data — Remove Prime Video site data, sign in again, and set subtitles to Off.
Phone And Tablet Steps
On mobile, the subtitles menu hides until you tap the video. Tap once to show the overlay, then open the subtitles or CC control.
- Tap The Screen — Reveal the playback controls while the video plays.
- Open Subtitles — Tap the subtitles or CC icon to open the track list.
- Choose Off — Select Off, then return to the video and confirm the text disappears.
- Back Out One Level — Exit to the title page, reopen playback, and confirm subtitles stay off.
If you cast from your phone to a TV, check where the captions are coming from. The phone can show one setting while the TV applies its own captions rule. Turn off captions on the playback device that is actually rendering the video.
Smart TV And Streaming Box Steps
TV apps vary, but the flow is similar. Start playback, open the on-screen menu, then switch subtitles to Off. If your remote has Options, Menu, or a star button, that is often the doorway.
- Open Playback Options — Press the remote control that brings up the Prime Video overlay.
- Go To Subtitles — Move to the subtitles or CC area inside that overlay.
- Pick Off — Select Off, then return to the video.
If the CC icon is missing, the title may not have a selectable subtitle track. Try a different movie or show to confirm that the app’s subtitles toggle works on your device.
When Off Is Missing Or Greyed Out
Sometimes you can see subtitles tracks, but Off is missing, greyed out, or refuses to save. That usually points to one of three things: a device captions override, a corrupted app cache, or a title where the text is part of the video.
- Toggle Captions Once — Turn subtitles on, exit the menu, then turn them off again to refresh the player state.
- Switch To Another Title — If Off works on another title, the first video may have open captions.
- Restart Playback — Exit the video, reopen it, then set subtitles to Off again.
Check Device Caption Settings That Override Prime Video
Device caption settings can force subtitles in multiple apps at once. If Prime Video subtitles won’t turn off on a single device, this section is often the real fix.
After you switch the device setting, return to Prime Video and set subtitles to Off inside the player one more time. That two-step combo prevents the device from re-enabling captions on the next episode.
| Device Type | Where To Turn Captions Off | What To Check |
|---|---|---|
| iPhone Or iPad | Settings > Accessibility > Subtitles & Captioning | Switch off Closed Captions + SDH if you want captions off by default. |
| Android Phone Or Tablet | Settings > Accessibility > Caption preferences | Turn off Show captions, then reopen Prime Video and set subtitles Off. |
| Roku | Settings > Accessibility > Captions mode | Set captions to Off, then restart Prime Video. |
| Google TV | Settings > Accessibility > Captions | Turn Display off to stop system captions overriding apps. |
| Apple TV 4K | Settings > Accessibility > Subtitles And Captioning | Turn off Closed Captions and SDH, then test Prime Video again. |
| Samsung Smart TV | Settings > General > Accessibility > Caption Settings | Turn captions off at the TV level if they appear across apps. |
| Fire TV | Prime Video playback menu > Subtitles > Off | If subtitles return, also check Fire TV Accessibility captions settings. |
On Android, Live Caption can add on-device captions that look like subtitles but don’t follow Prime Video’s CC menu. If the text has a different style than usual, try turning Live Caption off and test the same scene again.
On TVs, captions can be tied to the input, not the app. If you swapped from a streaming stick to a built-in Prime Video app, captions can behave differently. Match the fix to the device that is actually playing the video.
Reset Prime Video Without Losing Your Place
When subtitles stay stuck after you turn them off, you’re often dealing with cached data. It’s a common glitch. A light reset clears the glitch, then you can set subtitles Off once and move on.
Quick App Resets That Work On Most Devices
- Force Close The App — Exit Prime Video fully, open it again, then test subtitles on a title you know well.
- Restart The Device — Power the device off, wait a few seconds, then start it and try Prime Video again.
- Update Prime Video — Install the latest Prime Video app update from your device’s app store.
- Sign Out And Back In — Log out, log in again, then set subtitles Off during playback.
Browser Fixes When Subtitles Keep Coming Back
If the problem happens only on a browser, you can usually fix it without touching other devices. Browsers store site data, then a single bad entry can make captions behave oddly.
- Clear Cookies For Prime Video — Remove cookies and site storage for Prime Video, then sign in and set subtitles Off again.
- Switch Browsers — Test the same title in another browser to confirm the issue is local to one app.
TV App Fixes When Every Title Shows Captions
On smart TVs and streaming sticks, the most reliable reset is clearing the Prime Video app cache. If that doesn’t help, clearing app data forces a clean setup and often fixes subtitles that refuse to turn off.
- Clear App Cache — Remove temporary files, reopen Prime Video, then set subtitles Off on one title.
- Clear App Data — Reset stored app data, sign in again, then confirm the subtitles menu shows Off.
- Reinstall Prime Video — Uninstall the app, reinstall it, then repeat the Off selection in the player.
If you’re using a Fire TV device, Prime Video playback controls include a Subtitles menu with an Off option. Set it to Off, then check Fire TV accessibility captions if subtitles return later.
When The Text Is Burned Into The Video
Sometimes you do everything right and text still sits on the screen. That can happen when a video includes open captions, on-screen translations, or text that is part of the picture itself.
You can test this in under a minute. Change subtitle style or size in your device caption settings. If the text doesn’t change at all, the text is not coming from a subtitle track. If the text stays in the exact same spot during every scene, that is another strong clue.
- Switch Titles — Play a different show or movie and check if the text disappears.
- Check For A CC Icon — If the player has no CC or subtitles icon, there may be nothing to toggle.
- Compare With A Trailer — Trailers often have different subtitle tracks, so they’re a fast comparison test.
If the text is baked into the video, you won’t be able to remove it. Your best option is choosing a different audio or subtitle track if the title offers one, or switching to a version of the title that has selectable subtitles.
Keep Subtitles Off The Next Time You Watch
Once the problem is gone, set yourself up so it doesn’t pop back up in the middle of a binge. The safest setup is subtitles Off in Prime Video and captions off at the device level, then you only turn captions on when you truly want them.
- Avoid Caption Shortcuts — Remotes and TV menus can toggle captions fast, so be careful with star, options, or CC buttons.
- Use One Profile Per Viewer — Separate profiles reduce settings clashes across viewers sharing one account.
- Recheck After Updates — Device updates can flip captions back on without warning.
- Confirm On Playback — Start an episode, open the subtitles menu, and verify Off before you settle in.
If amazon prime video cannot turn off subtitlesl only on one device, stick to the device captions section and the TV app reset steps. If it happens on every device at once, repeat the in-player Off step on one title, restart the app, then test another title.
Once you see stable behavior, you’re done. Subtitles should stay off until you choose them again, and you won’t have to fight the setting every time you press play.