Amazon Subtitles Not Turning Off | Fix It Fast

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Amazon subtitles can get stuck due to a player toggle, device captions, or cached app state, and a full toggle reset plus restart often clears it.

Subtitles are handy when you want them. When you don’t, they can feel like a bug that won’t quit. The tricky part is that Prime Video subtitles can be controlled in more than one place: the Prime Video player, your device’s captions settings, and sometimes your Prime Video profile.

This guide gives you a straight fix path. Start with the universal reset, then jump to the device steps that match where you watch.

One quick sanity check helps before you start tapping menus. Prime Video can show two kinds of text: subtitles you can toggle, and on-screen text that’s part of the video itself. Toggleable subtitles usually sit centered near the bottom and change style when you change the subtitle size. Text that’s baked into the picture won’t react to any caption setting.

  • Look for the CC/Subtitles icon — If you can open a subtitle menu, the text is almost always toggleable.
  • Try a different title — If only one show is affected, the issue may be limited to that playback session.
  • Switch profiles once — If captions vanish on another profile, you’ve narrowed the cause fast.
  • Check device captions — If captions appear in other apps, the device captions switch is the likely source.

What’s Causing Subtitles To Stay On

When captions won’t go away, it’s often two settings fighting each other, plus a bit of cache that refuses to let go.

  • Player subtitle toggle stays latched — The in-video Subtitles/CC menu remains set to a language, even after you hit Off once.
  • Device captions are forced on — TVs, streaming sticks, and phones can override apps through Accessibility captions.
  • Profile keeps the last choice — A profile can reuse the last subtitle selection across titles.
  • App cache keeps an old state — Prime Video may hold subtitle state until you restart or clear storage.
  • Track changes re-trigger captions — A shift in audio or language can bring subtitles back.

You don’t need to guess which one it is. Reset the player first. If subtitles return instantly, move on to device captions and app storage.

Amazon Subtitles Not Turning Off

Use this reset when amazon subtitles not turning off keeps happening on the same device. It forces the player to save a new state, then reloads the stream.

  1. Pause the video — Bring up playback controls so the subtitle icon or menu is visible.
  2. Open the subtitle menu — Select the Closed Caption/Subtitles icon, or press your remote’s Menu button.
  3. Switch to a subtitle language — Pick any available language for a few seconds so the setting clearly changes.
  4. Turn subtitles off — Return to the menu and choose Off, then close the menu.
  5. Rewind 10 seconds — Jump back a bit, then play, so the player reloads the segment.
  6. Relaunch Prime Video — Fully close the app, reopen it, and resume the same title.

If subtitles are gone after the relaunch, you’re done. If they pop right back up, your device captions switch may be on, or the app state needs a deeper reset.

On TVs and streaming sticks, “close the app” can mean more than backing out to the home screen. If subtitles keep returning, try a true app close before you retest.

  • Force stop the app on Fire TV — Settings → Applications → Manage Installed Applications → Prime Video, then Force stop.
  • Close from the app switcher on phones — Swipe to the app switcher, then swipe Prime Video away so it’s not running.
  • Restart the device if you can’t force close — A reboot clears stuck playback state.

Fixing Amazon Subtitles That Won’t Turn Off By Device

Menu names vary by device. Use the section that matches your setup, then retest the same title after each change.

If you end up clearing storage, know the difference. Clearing cache removes temporary files. Clearing data resets the app, which can sign you out and wipe local downloads on that device.

Device Where To Turn Subtitles Off Extra Step If It Sticks
Fire TV / Fire TV Stick During playback, Menu → Subtitles → Off Settings → Accessibility → Captions OFF
Smart TV apps Playback menu → Subtitles/CC → Off TV captions switch in Accessibility
Web browser Player “Subtitles and Audio” icon → Off Disable caption extensions
Android Tap screen → Subtitles/CC → Off Android captions OFF, then clear cache
iPhone / iPad Tap screen → Subtitles/CC → Off iOS Subtitles & Captioning OFF

Fire TV And Fire TV Stick

Fire TV can keep captions on in two places. Turn them off in Prime Video, then turn them off in Fire TV settings.

  1. Turn off subtitles in Prime Video — Start a title, press Menu, choose Subtitles, then set it to Off.
  2. Turn off device captions — Fire TV Settings → Accessibility → Captions, then switch Captions to OFF.
  3. Restart the device — Use Settings → My Fire TV → Restart, then test again.

Amazon’s Fire TV steps are on their help page: Turn On Subtitles or Closed Captions on Fire TV.

Prime Video On Smart TVs And Set-Top Boxes

Smart TVs often overlay system captions on top of the app. If the TV captions switch is on, Prime Video may keep showing subtitles even when you select Off inside the player.

  1. Turn subtitles off inside Prime Video — Pause playback, open the Subtitles/CC menu, and select Off.
  2. Turn off TV captions — In TV Settings, find Accessibility, then Captions or Closed Captions, and switch it off.
  3. Power-cycle the TV — Turn the TV off, unplug it for 30 seconds, then plug it back in.

Prime Video In A Web Browser

On a computer, captions can come from Prime Video or from a browser tool. If the subtitle toggle does nothing, rule out extensions first.

  1. Turn subtitles off in the player — During playback, open the subtitle menu and choose Off.
  2. Refresh the page — Reload the tab, then resume the title.
  3. Disable caption extensions — Pause any extension that injects captions, then reload Prime Video.

For Amazon’s overview of subtitle controls across devices, see: Turn On Subtitles Or Captions On Prime Video.

Prime Video On Android

Android can force captions at the system level. If Prime Video captions won’t turn off, check Android captions settings after you do the in-player reset.

  1. Turn subtitles off in Prime Video — Tap the screen during playback, open the CC menu, and select Off.
  2. Turn off Android captions — Settings → Accessibility → Caption preferences, then disable captions.
  3. Clear Prime Video cache — Settings → Apps → Prime Video → Storage, then Clear cache.

Prime Video On iPhone And iPad

iOS has a system Subtitles & Captioning switch that can override apps. Turn it off, then retest Prime Video.

  1. Turn subtitles off in Prime Video — Tap the screen, open the subtitle menu, and select Off.
  2. Turn off iOS captions — Settings → Accessibility → Subtitles & Captioning, then switch it off.
  3. Reinstall the app — Delete Prime Video, reinstall it, and sign in again if captions keep returning.

Check Profile And Accessibility Settings That Override

If you share Prime Video, profiles can make subtitle behavior feel inconsistent. One profile can keep captions on, while another stays clean.

Prime Video Profile Behavior

Test the same title on a different profile. If subtitles vanish, the issue is tied to the first profile’s saved setting.

  1. Switch profiles — Open Prime Video, choose another profile, then play the same title.
  2. Set subtitles to Off — Use the player menu to select Off while that profile is active.
  3. Confirm with a second title — Start another show and check that captions stay off.

Device Accessibility Captions

Accessibility captions are built to override apps. If captions are on for the device, Prime Video may keep drawing subtitles no matter what you do in the player.

  • Fire TV captions — Settings → Accessibility → Captions OFF.
  • Android captions — Settings → Accessibility → Caption preferences OFF.
  • iOS captions — Settings → Accessibility → Subtitles & Captioning OFF.
  • Smart TV captions — TV Settings → Accessibility → Closed Captions OFF.

When Subtitles Return Mid-Episode

Sometimes captions disappear, then pop back after a pause, a seek, or the next episode. That points to a player session reset or a track change.

Next Episode Autoplay Re-starts The Player

Autoplay can restart the session. Back out to the title page, start playback again, then confirm subtitles are set to Off before the episode runs.

  1. Stop playback — Back out to the title page, not just Pause.
  2. Restart the episode — Hit Play, then check the subtitle menu again.
  3. Test with autoplay off — If your device offers autoplay controls, switch it off and see if captions stay off.

Audio Track Or Language Changes

If a title switches audio tracks when you resume, subtitles can re-enable to match. Open the Audio & Languages menu, confirm the audio track you want, then set subtitles to Off again.

Amazon describes the Audio & Languages menu for connected devices here: Select Alternative Audio Tracks On Prime Video.

Text That’s Baked Into The Video

Some shows use on-screen subtitles for foreign-language lines as part of the edit. Those aren’t controlled by your subtitle menu. If the text stays visible even when the CC menu shows Off, try another scene or another title. If the text is baked in, there’s nothing to toggle on your side.

Last-Resort Fixes And When To Contact Amazon

If the steps above don’t stick and you still see amazon subtitles not turning off, reset the app state more aggressively. These steps are safe on most devices and don’t change your account.

  1. Sign out and sign back in — Sign out in Prime Video settings, restart the device, then sign back in.
  2. Update the app and device — Install Prime Video updates and device firmware updates, then test again.
  3. Clear app data — On devices that allow it, clear both cache and data for Prime Video, then sign in again.
  4. Reinstall Prime Video — Remove the app, restart, reinstall, then test subtitles on a fresh install.
  5. Try a new profile — Create a new profile and test, to rule out a profile-specific loop.

Before contacting Amazon, jot down the device model, Prime Video app version, and one title where the issue happens. Note whether captions appear in other apps on the same device.

Official help links: Prime Video Help and Fire TV Subtitles Help.

Once subtitles are off, test two different titles and let each play for a minute. If captions stay off, the setting that was overriding your choice is now cleared.